Safe Word support
Safe Word helps families stop “a loved one is in trouble, send money” scams by checking with the real person before anyone pays.
safeword.support@campflame.dev
Need help with a check, an invitation, alerts, your plan or your data? Email us with a short description, your app version and phone model. Please don't send your family phrase; we never need it.
Safe Word doesn't replace emergency services. If someone is in danger, call your local emergency number now.
How does a check work?
Press “Is it really them?” and choose who the caller says they are. Safe Word alerts that person and your Guardians, and asks what the caller wants. You get one of four results: green (they are safe, the call is fake), amber (not confirmed yet, don't pay), red (this is a scam) or violet (it's really them). Keep your money where it is until the screen says otherwise.
I got an alert saying someone is contacting a relative as me
Someone in your family is checking a call or message that claims to be from you. If it isn't you, tap “No, it's not me”. If it is, tap “Yes, it's me” and confirm on your phone, then say your family phrase on the call.
Who needs the app?
The person who wants to check before paying, and the Guardians who follow checks. Relatives who might be impersonated should install it too, so they can answer “Is that you?” in one tap. The Protector sets up the family and invites everyone one at a time.
Why don't my alerts make a sound?
Check that notifications are allowed for Safe Word in your phone's settings, and that Focus or Do Not Disturb isn't holding them back. The Family screen shows whether each member has notifications and loud alerts turned on. Practice checks are always quiet.
Plans and restoring a purchase
Every plan includes every feature; plans differ only in how many people you can add. One subscription covers the whole family, and only the Protector sees the purchase options. To restore, open the plans screen and tap Restore purchase, signed in to the same Apple Account or Google account that paid. Manage or cancel the subscription in the App Store or Google Play.
How do I leave a family or delete our data?
Email safeword.support@campflame.dev from any address and tell us your name as it appears in the family. We will confirm the request with you before removing anything. Deleting data doesn't cancel a subscription; cancel that in the App Store or Google Play.
Your privacy
Your family phrase never leaves your phone. Safe Word stores your family's names, phone numbers and checks so it can reach the right people, and everyone in the family can see each other's numbers. Read the Safe Word privacy policy for the details.